E-mail for more information

Company's other products

E-mail to a colleague

See similar products

Printer friendly format

Informatics Customer Initiative Includes Product Development

The CARES initiative (customer allegiance through responsive, excellent service) encompasses all phases of product development, sales and service. The initiative is built on a platform of seven core principles that demonstrate a commitment to customer allegiance and customer satisfaction in areas such as product performance, order fulfillment, technical support, and sales and account management. A documented quality management system is built into every aspect of the business. Reliable and rigorous external product testing is also in place, including simulated multi-user environments and benchmarking to measure quality, performance and usability. An eServices portal will offer LIMS and CDS customers a range of support, including online incident logging, monitoring and resolution of support inquiries. Around-the-clock support is offered, ensuring that customers have access to assistance wherever the business is located.
Thermo Fisher Scientific
Spectroscopy
5225 Verona Road
Madison, WI, 53711