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Informatics Customer Initiative Includes Product Development

The CARES initiative (customer allegiance through responsive, excellent service) encompasses all phases of product development, sales and service. The initiative is built on a platform of seven core principles which demonstrate a commitment to customer allegiance and customer satisfaction in areas such as product performance, order fulfillment, technical support, and sales and account management. A documented quality management system is built into every aspect of the business. Reliable and rigorous external product testing is also in place, including simulated multi-user environments and benchmarking to measure quality, performance and usability. An eServices portal will offer LIMS and CDS customers a range of support, including on-line incident logging, monitoring and resolution of support enquiries. Around-the-clock support is offered, ensuring that customers have access to assistance wherever the business is located.
Thermo Fisher Scientific
Spectroscopy
5225 Verona Road
Madison, WI, 53711